No one is born a reader, but you can certainly become one, especially on holiday. Where it is true that the habit of reading can be regained with a little[…]
“Let those that are at peace with you be many, but let your advisers be one in a thousand.” (Bible, Sirach 6) A few weeks ago, on a Milan-Rome train,[…]
A Latin adage that is still sometimes cited is “verba volant, scripta manent”, which is generally used to highlight how much easier it is to forget, or counterfeit, an oral[…]
Today, companies lose 62 billion dollars a year due to poor customer service; in 2013, the loss was only 20 billion dollars, according to data from a NewVoiceMedia survey in 2016.[…]
Today, most businesses still have difficulty evaluating the costs and benefits of data in a concrete manner: bit and byte monetisation efforts do not present a tangible opportunity for businesses […]
